Find answers to the most frequently asked questions about Beyond Travels, our website, and how we work. If your question isn't answered, please reach out to us via email.

Flights

1. How can I change my password?

To change your password, follow these steps:

1. Log into your Beyond Travels account.
2. Navigate to the "Change Password" section in your account settings.
3. Follow the instructions and click "Submit".
4. Your new password will be sent to your registered email address immediately.

2. How do I select my destination?

You can select your destination by entering the city name or IATA code in the search box on our website.

3. How can I modify or cancel a previous booking?

• You can modify or cancel your booking at any time. However, changes and cancellations depend on the airline's terms and conditions, fare rules, and seat availability.
• To cancel a booking:
  1. Log into your Beyond Travels account.
  2. Select the itinerary you want to modify or cancel.
  3. Click the Cancel button and provide a reason.
  4. Submit your request.
  5. Our customer service team will review the airline’s cancellation policy and inform you of any fees that may apply.
• Alternatively, you can contact our customer service team for assistance.

4. How can I access more information about hotels, car rentals, and cruise arrangements?

Beyond Travels offers a variety of travel services, including hotel bookings, car rentals, and cruise arrangements. You can reach out to our customer service team for more details regarding availability, pricing, and payment options.

5. What is online payment?

Online payment allows you to book and pay for travel services instantly on our website using a credit or debit card.

6. What do I need to make an online payment?

A valid credit or debit card is required to complete online payments.

7. Where can I find my e-ticket after making a payment?

• Your electronic ticket (e-ticket) will be issued automatically.
• You can view and print your e-ticket by logging into your Beyond Travels account.
• A copy of your e-ticket will also be sent to your registered email.

8. What happens if I cancel a booking that I paid for online?

• If you cancel your booking, the refunded amount (if applicable) will be automatically deposited into your account.
• Please note that cancellation fees may apply depending on the airline’s policy.

9. What should I do if I didn’t receive my e-ticket after paying online?

• If you haven’t received your e-ticket within 24 hours, or if your flight is soon, please contact Beyond Travels customer service immediately.

10. What is an electronic ticket (e-ticket)?

• An e-ticket is a digital version of a paper ticket stored in the airline’s database.
• You will receive an e-ticket receipt instead of a physical ticket.

11. What are the benefits of e-tickets?

E-tickets provide several advantages, including:
✔ No need for paper tickets – nothing to lose.
✔ Faster check-in at the airport.
✔ Easier modifications and cancellations.
✔ More convenient online booking options.

12. Do I need to carry a copy of my e-ticket receipt for check-in?

• We recommend carrying a copy of your e-ticket receipt along with a valid identification document (passport, national ID, or residency ID).
• Some airports may require a printed copy for security purposes.

 

Hotels

1. Do children receive discounted rates?

• Child discounts vary by hotel. If a discount applies, it will be reflected in your booking.

2. What does the total price include?

• The price displayed is the total cost of the room(s) for the entire duration of your stay, including applicable service fees.

3. Can I book a hotel over the phone?

• Yes, you can book online through our website or contact our customer service team for assistance.

4. Can I book a hotel without an email address?

• A valid email address is required for online bookings. However, if you do not have an email, our customer service team can assist with your reservation.

5. Can I book a hotel for someone else?

• Yes, you can book on behalf of a friend, family member, or colleague.

6. Why is the hotel rate different from when I last checked?

• Hotel prices fluctuate based on availability, demand, and currency exchange rates. We recommend booking as soon as you find a price that suits your budget.

7. Will I receive the exact hotel room shown in the photos?

• Hotel room layouts and designs may vary. The images on our website are for illustrative purposes and may not always reflect the exact room assigned.

8. How late can I check in to a hotel?

• Most hotels allow check-in throughout the day, but check-out times are fixed.
• If you will arrive late, contact the hotel directly to inform them, as some hotels may mark late arrivals as "No Show."

9. How do I know if my hotel booking is confirmed?

• Once payment is completed, a hotel booking confirmation will be sent to your email.
• You can also view your booking details in the "My Account" section.

10. Do I need to re-confirm my hotel booking?

• No, re-confirmation is not required. However, if you have any concerns, you may contact the hotel directly.

11. What documents do I need to check in at the hotel?

• You must present your booking confirmation email or voucher along with a valid ID at the hotel’s front desk.

12. What payment methods are accepted for hotel bookings?

• We accept credit cards, debit cards, and cash payments where applicable.

13. Is it safe to enter my credit/debit card details online?

• Yes, we use secure payment gateways to protect your financial information.

14. The hotel says they don’t have my reservation—what should I do?

• Your reservation details are usually sent to the hotel 72 hours before your arrival. If there are any issues, please contact Beyond Travels customer service immediately.

15. What happens if my arrival is delayed?

• Most hotel bookings are held until 5 AM the following day.
• If you expect to arrive later, notify Beyond Travels customer service or the hotel directly.

16. How do I get to my hotel from the airport?

• Your hotel booking confirmation will include the hotel’s address and contact information.
• We recommend arranging transportation in advance or using local taxi and rideshare services.

Have more questions? Contact our customer support team for assistance!

📧 Email: [email protected]
📞 Phone: +1 404 565 4383
🌍 Website: www.beyondtravels.co